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Catalyst

1075 E. South Boulder Rd, Ste #200

Louisville, CO 80027

Catalyst Help Center

Frequently Asked Questions

Dear shopper,. We want to assure you that a signature is not required for the delivery of your orders. However, in rare cases where there might be a signature request from the courier, we recommend that you get in touch with the delivery company dire

Dear shopper,We want to assure you that a signature is not required for the delivery of your orders. However, in rare cases where there might be a signature request from the courier, we recommend that you get in touch with the delivery company directly to resolve this issue. Our shipments are generally designed to be as convenient as possible, allowing UPS to leave your package without the need for a signature.

Do you require a signature upon delivery of an order?

Dear pet parent,. It is generally recommended to scoop the litter box daily and add a fresh top-up of litter as needed. The complete cleaning of the litter box should typically be done at the end of each month. Of course, cleaning frequency may vary

Dear pet parent,It is generally recommended to scoop the litter box daily and add a fresh top-up of litter as needed. The complete cleaning of the litter box should typically be done at the end of each month. Of course, cleaning frequency may vary depending on the number of cats you have and their usage of the litter box. Regular cleaning ensures a hygienic environment for both you and your cat.

How often should I change out the entire litter and clean the litter box?

Greetings,. Our 'multi-cat' liter has a slightly higher concentration of clumping agent compared to our regular litter. It is perfectly suitable for households with just one cat or multiple cats, providing effective odor control and easy maintenance

Greetings,Our &apos;multi-cat&apos; liter has a slightly higher concentration of clumping agent compared to our regular litter. It is perfectly suitable for households with just one cat or multiple cats, providing effective odor control and easy maintenance regardless of the number of feline friends you have. Rest assured, all our litter products are designed to meet the highest standards for you and your pets.

What is the difference between the 'multi-cat' and regular cat litter products?

If you haven't received a confirmation for your order that was placed some time ago, there may have been an issue during the ordering process. We recommend logging into your account to confirm if the order was successfully placed. If there is no orde

If you haven&apos;t received a confirmation for your order that was placed some time ago, there may have been an issue during the ordering process. We recommend logging into your account to confirm if the order was successfully placed. If there is no order found in your account history and your credit card was charged, please contact our Care Team immediately. We will investigate the issue and ensure that your order is processed correctly or address any payment discrepancies as needed.

What should I do if I haven't received confirmation for my order?

Here’s how we (and our customers) recommend making the litter transition as smooth as possible. To start, open the Catalyst bag and set it next to your cat’s litter box to allow them to smell it. A strange new smell is the biggest reason cats reject