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Do you require a signature upon delivery of an order?

Dear shopper,. We want to assure you that a signature is not required for the delivery of your orders. However, in rare cases where there might be a signature request from the courier, we recommend that you get in touch with the delivery company dire

How often should I change out the entire litter and clean the litter box?

Dear pet parent,. It is generally recommended to scoop the litter box daily and add a fresh top-up of litter as needed. The complete cleaning of the litter box should typically be done at the end of each month. Of course, cleaning frequency may vary

What is the difference between the 'multi-cat' and regular cat litter products?

Greetings,. Our 'multi-cat' liter has a slightly higher concentration of clumping agent compared to our regular litter. It is perfectly suitable for households with just one cat or multiple cats, providing effective odor control and easy maintenance

What should I do if I haven't received confirmation for my order?

If you haven't received a confirmation for your order that was placed some time ago, there may have been an issue during the ordering process. We recommend logging into your account to confirm if the order was successfully placed. If there is no orde

How can I transition my cat to Catalyst?

Here’s how we (and our customers) recommend making the litter transition as smooth as possible. To start, open the Catalyst bag and set it next to your cat’s litter box to allow them to smell it. A strange new smell is the biggest reason cats reject